ok95 Privacy Policy
Your Data, Our Responsibility

1. Who We Are

ok95 is an online betting and casino platform operating at ok95.im, serving players primarily located in Bangladesh. The platform offers cricket betting, live casino games, slot games, and related entertainment services. All operations are conducted in English and all monetary transactions are processed in Bangladeshi Taka (BDT).

For any questions regarding this Privacy Policy or the way your personal data is handled, you may contact the ok95 Data Team at [email protected]. Our support team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).

2. Data We Collect

ok95 collects the following categories of personal data, depending on how you interact with the Platform:

2.1 Account & Identity Data

• Full legal name
• Date of birth (for age verification — users must be 21 or older)
• Username and encrypted password
• Email address and phone number
• Residential address (city, district, postal code)
• Government-issued identification documents (National ID card, passport, or birth certificate) submitted during KYC verification

2.2 Financial Data

• Deposit and withdrawal amounts and timestamps
• Payment method identifiers (e.g., the last four digits of a card, or a masked bKash/Nagad account number)
• Transaction history within your ok95 Wallet
• Currency: all financial records are maintained in BDT

ok95 does not store full card numbers, CVV codes, or full mobile banking PINs. Payment instrument details are handled by our PCI-compliant payment processing partners.

2.3 Usage & Behavioural Data

• Games played, bets placed, wager amounts, and session durations
• Login timestamps, IP addresses, and device fingerprints
• Browser type, operating system, and screen resolution
• Navigation patterns on the Platform (pages visited, time on page, click paths)
• Referral source (how you arrived at ok95.im)

2.4 Communications Data

• Support chat transcripts and email correspondence with the ok95 support team
• Responses to surveys, feedback forms, or promotional opt-in confirmations
• Complaints and dispute records

2.5 Responsible Gaming Data

• Deposit limits, session time limits, and loss limits you have set on your account
• Self-exclusion requests and their duration
• Cooling-off period history

This category of data is treated with heightened sensitivity and is used exclusively to protect your wellbeing. It is never used for marketing purposes.

3. How We Collect Data

ok95 collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your profile settings.
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you browse or interact with the Platform.
• From third parties — from identity verification service providers who confirm the authenticity of documents you submit, and from payment processors who confirm the status of your transactions.
• From public sources — where permitted by law, from publicly available records used to verify identity or assess fraud risk (e.g., sanctions screening databases).

4. Why We Use Your Data

The personal data collected by ok95 is used for the following purposes:

Purpose	Data Used
Account registration and authentication	Name, email, username, password, date of birth
KYC / age and identity verification	Government ID documents, date of birth, address
Processing deposits and withdrawals	Payment method identifiers, transaction records
Fraud prevention and security monitoring	IP address, device data, login history, transaction patterns
Customer support and dispute resolution	Account data, communications history, transaction records
Responsible gaming monitoring and enforcement	Betting behaviour, session data, limit settings, self-exclusion records
Platform improvement and analytics	Usage data, navigation patterns, device/browser data (anonymised where possible)
Marketing communications (with consent)	Email address, opted-in promotional preferences
Legal and regulatory compliance	All relevant data as required by applicable law

5. Legal Bases for Processing

ok95 processes your personal data only where a valid legal basis exists. The bases we rely on include:

• Contractual necessity — processing is required to fulfil our obligations to you under the ok95 Terms & Conditions (e.g., processing deposits, settling bets, providing customer support).
• Legitimate interests — processing is necessary for ok95's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights.
• Legal obligation — processing is required to comply with applicable laws, including anti-money laundering (AML) regulations and financial record-keeping requirements.
• Consent — where you have given explicit, freely provided consent for a specific purpose, such as receiving marketing emails. You may withdraw consent at any time by contacting [email protected].

6. Data Sharing & Disclosure

ok95 does not sell, rent, or trade your personal data. We may share your data with the following categories of trusted third parties, solely to the extent necessary for the stated purpose:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard partner networks, and Bangladeshi banking partners including Dutch-Bangla Bank, BRAC Bank, City Bank) — to process deposits and withdrawals securely.
• Identity verification providers — to perform KYC checks and confirm the authenticity of documents you submit.
• IT and cloud infrastructure providers — who host and maintain the ok95 Platform under strict data processing agreements.
• Game content providers (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — limited session and account data may be passed to game servers to enable gameplay; these providers are bound by their own data protection commitments.
• Law enforcement and regulatory authorities — where disclosure is required by applicable law, court order, or to protect the rights, property, or safety of ok95 or its users.
• Professional advisers — such as legal counsel, auditors, and compliance consultants, who are bound by professional confidentiality obligations.

All third-party data processors are required to implement appropriate security measures and to use your data only for the specific purpose for which it was shared.

7. Cookies & Tracking

ok95 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are described below:

• Strictly necessary cookies — required for the Platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings, game display preferences, and responsible gaming limits you have set.
• Analytics cookies — collect anonymised data about how users navigate the Platform (pages visited, session duration, error events). This data helps us improve performance and user experience.
• Marketing cookies — only placed if you have given explicit consent. These track whether you arrived at ok95 via a specific promotional link and allow us to measure the effectiveness of marketing campaigns.

You can control non-essential cookies through your browser settings. Disabling functional or analytics cookies may affect your experience on the Platform. Disabling strictly necessary cookies will prevent you from logging in.

8. Data Security

ok95 takes the security of your personal data seriously and maintains the following technical and organisational safeguards:

• 256-bit SSL/TLS encryption on all data transmitted between your browser and the ok95 servers.
• One-way password hashing using industry-standard algorithms — your password is never stored in a recoverable form.
• Access controls — internal access to personal data is restricted on a strict need-to-know basis. Staff who handle personal data are trained in data protection practices.
• Intrusion detection and monitoring — our systems are continuously monitored for suspicious activity, unusual login patterns, and potential data breaches.
• Regular security audits — ok95 conducts periodic internal and third-party security assessments to identify and remediate vulnerabilities.
• Incident response — in the event of a confirmed data breach that is likely to affect your rights, ok95 will notify affected users by email within a reasonable timeframe and take immediate steps to contain the incident.

While ok95 implements robust security measures, no online platform can guarantee absolute security. You are also responsible for protecting your own account credentials and should use a strong, unique password for your ok95 account.

9. Data Retention

ok95 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following indicative retention periods apply:

• Account and identity data — retained for the lifetime of your account and for a minimum of five (5) years after account closure, to comply with anti-money laundering record-keeping requirements.
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping obligations.
• Support communications — retained for three (3) years from the date of the communication, to assist with future dispute resolution.
• KYC documents — retained for five (5) years following account closure or the completion of the verification process, whichever is later.
• Responsible gaming records — self-exclusion and limit history is retained for the duration required to honour your request and prevent circumvention attempts.
• Marketing preferences — retained until you withdraw consent or close your account, whichever comes first.

When data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual.

10. Your Rights

As a user of the ok95 platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request — [Your Username]".

• Right of access — you may request a copy of all personal data ok95 holds about you, along with information about how it is being used.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you may request that we correct it. For basic profile information, you can update this directly within your account settings.
• Right to erasure — you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to data portability — you may request a machine-readable export of the personal data you have provided to ok95.
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes. Where you object to marketing, we will stop using your data for that purpose immediately.
• Right to restrict processing — in certain circumstances, you may request that we limit the way we use your data while a dispute or correction request is being resolved.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

ok95 will respond to all data rights requests within ten (10) business days. We may need to verify your identity before processing a request to prevent unauthorised data disclosure.

11. Children & Minors

ok95 is strictly an adults-only platform. Users must be 21 years of age or older to register an account. ok95 does not knowingly collect personal data from individuals under the age of 21.

If we discover or receive credible evidence that an account belongs to a person under 21, that account will be immediately suspended, all pending transactions will be cancelled, and any personal data associated with the account will be securely deleted in accordance with our retention policy. If you believe a minor has registered on ok95, please contact us immediately at [email protected].

12. Third-Party Links

The ok95 platform may contain links to third-party websites or services, including but not limited to payment partner portals. ok95 has no control over the content or privacy practices of these external sites and accepts no responsibility for them. We encourage you to review the privacy policy of any third-party site you visit before providing your personal information.

13. International Data Transfers

ok95 primarily stores and processes personal data on servers located within or near the South and South-East Asia region in order to minimise latency for Bangladeshi players. Where it is necessary to transfer data to service providers or infrastructure partners located in other regions, ok95 ensures that appropriate safeguards are in place — including contractual data processing agreements — to ensure that your data receives an equivalent level of protection regardless of where it is processed.

14. Policy Amendments

ok95 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new services, or changes in applicable law. Where amendments are material, we will notify registered users by email to the address on file and will publish the updated Policy on this page with a revised effective date.

Your continued use of the ok95 Platform following the publication of an amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment, you should stop using the Platform and close your account by contacting [email protected] before the amendment takes effect.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the ok95 Data Team:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data Rights Request — [Your Username]"
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response time: Within 10 business days for data rights requests; within 24 hours for general privacy queries

Last Updated: January 2026. This Privacy Policy supersedes all prior versions. The version published at ok95.im/privacy-policy at the time of any relevant data processing event is the governing version.